Shipping & Returns

Shipping Policy

DELIVERY

Delivery costs. Unless we agree to different delivery fees, the costs of delivery will be as follows:-

(a) Our service provider will be Hong Kong Post office and SF express. for local mail service. Postal fee vary from quantity and speed. Regualr service will take 1-3 days vary from places. Please check with us if any questions. 

(b) For international orders, we will use Air Mail service provided by Hong Kong Post office. Regular service will take 7-14 days vary from countries. Please check with us if any questions.

Please note that we currently only offer delivery to Hong Kong Island, Kowloon, New Territories, Tung Chung, Ma Wan and Discovery Bay. Delivery is not available for other locations within the Outlying Islands (including, but not limited to, Lantau Island, Cheung Chau and Peng Chau) or locations outside of Hong Kong. Further, we do not support delivery via balconies.

Charges for additional services. Please note that in addition to the delivery costs as outlined above, the following charges for additional fees may apply:-

Final costs of delivery. The final costs of delivery will be as displayed to you on our Website upon submission of your order request. In the event of any discrepancy between the costs of delivery set out above and those displayed on our Website, the costs of delivery displayed to you on our Website upon submission of your request shall prevail.

When we will deliver the products. In the event that we accept your order request, we will provide you with an estimated time frame for delivery of the products to you. Unless we agree a different time frame with you in which to make delivery, we agree to make the products ready for delivery to you:-

(a) within 2 days after the day on which we send you notice of acceptance of your order request, if the products are marked on our Website as being accessories; and

Typically, your order will be delivered within 5 to 7 days after accept payment.

We are not responsible for delays outside our control. In the event that our supply of products is delayed by an event outside our control (for example, when a tropical cyclone signal no. 8 or above or a black rainstorm warning signal is issued) then we will contact you as soon as practicable to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

If you are not present when the products are delivered. In the event that no one is available at your address to take delivery and the products cannot be posted through your letterbox, we (or our delivery partner) will follow the standard procedure applicable in the event that a product cannot be delivered. If you are not present during one of our delivery attempts, there will be no refund of delivery fees and additional fees in line with Clause 5.1 may apply.

If you do not collect or re-arrange delivery. If, despite our (or our delivery partner’s) reasonable efforts, we are unable to contact you for delivery or if, after a failed delivery to you, you do not re-arrange delivery or collect from a delivery depot we may terminate our contract with you and Clause 9.2 will apply.

When you become responsible for the goods. A product ordered from us will be your responsibility from the time we deliver the product to the address you gave us. You will own a product once we have received payment in full.

Rescheduling delivery. If you would like to reschedule your delivery date, please let us know 3 business days in advance. Please contact us if you would like to reschedule your delivery. Please note that you may not change the delivery address or time on the date of delivery.

What will happen if you do not give required information to us. We may need certain information from you so that we can supply our products to you. This may include, for without limitation, your name, your email address, telephone number, credit card number, the expiration date of your credit card, billing address and delivery address. You can find more information on how we collect, manage, store and process your personal data in our Privacy Policy. If you do not provide us with this information at the time of placing an order with us, or if you give us incomplete or incorrect information, we may either end the contract (and Clause 9.2 will apply). We will not be responsible for supplying products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

Reasons we may suspend or delay the supply of products to you. We may have to suspend or delay the supply of a product to you if:-

(a) you fail to make payment to us for a product;

(b) if we suspect any order or transaction to be fraudulent or suspicious;

(c) if we choose to deal with technical problems or make minor technical changes; or


(d) if we choose to update the product to reflect changes in relevant laws and regulatory requirements.

Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. In the event that we have to suspend the product for longer than 30 days you may contact us to end the contract for a product if we suspend it, and we will refund any sums you have paid in advance for the product.

ASSEMBLY SERVICES

Assembly services. If you would like us to assemble your products, please tell us so when you submit your order request. We are unable to provide ad hoc assembly services at the time of delivery, so please do let us know in advance if you require our help. Our assembly service will not include any wall mounting or renovation works.

 

Return & Exchange Policy

RIGHT TO EXCHANGE

All product COULD NOT Exchange and refund due to hygiene issue. As all design are in tailored made condition. Please make sure you understand before you place order.

When you do not have the right to exchange. You do not have a right to exchange in respect of:-

(a) sale and promotional items;


(b) display items;


(c) custom-made items;


(d) personal hygiene-related items, such as mask-case, neck accessory clips;


(e) altered or assembled items;


(f) any items which become mixed inseparably with other items after their delivery;


(g) items that are defective due to improper use; and


(h) services (such as assembly services), once these have been completed, even if the cancellation period is still running.

We welcome all companies to corss over with our brand. Please fill free to contact us. 

 

E-mail: enquiry.maskmatecase@gmail.com

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corona quarantine vlogger,口罩 不 织布, corona virus q&a community, medical mask retailer, covid-19 q&a forum